Orders are typically processed within 48-hours of receipt during normal business hours, and orders received before 12pm EST typically process and ship within the same day.
Any order received after the cutoff time will be processed the following business day.

Please note that purchases are subject to bank authorization prior to processing.

Once your order is placed, you will receive an email with the details of your purchase. When your order has been fulfilled, you will receive an email shipment confirmation with tracking information. You can also view the status of an order by logging in to your account and selecting Order History. If you have any questions or concerns, please contact our customer service at hello@twentykei.com and have your order number available.

We ship internationally.

The orders from the USA will be shipped from our warehouse in California.

International orders will be processed and shipped from South Korea.

The TWENTY KEI's Subscription service is the easiest way to get your products delivered on your schedule, making sure you never run out of the essentials. Select the product that you would like to purchase, select 'Subscribe and Save' along with your desired delivery frequency, and checkout. From there, we'll make sure your products are reordered on time. For a limited time, we're offering 10% off free shipping on your subscription orders. You can adjust, skip or cancel at any time.